Cookie Policy

This Cookie Policy is effective February 2025.

The websites ayio.org, and other related pages (the “Website”) are operated by AYIO Health. Web application and other related pages (the “Web Application”) are also operated by AYIO Health (hereinafter “AYIO”).

At AYIO, your digital safety, your health and well-being are paramount, and we believe that transparency is fundamental in building a long-lasting trustworthy relationship with you. In the spirit of transparency, this Policy provides detailed information about how and when we use cookies. This Policy applies to any product or service by AYIO that links to this Policy or incorporates it by reference.

Please note that the consent you provide for the use of cookies applies to all domains and subdomains associated with our Website and AYIO Health, including but not limited to ayio.org, app.ayio, AYIO Health and support.ayio.org and any other domains, apps and emails that may be associated with our organisation in future.

What Are Cookies?

When you visit our website, we collect data with the help of Cookies. Cookies are small text files that are transferred from our websites, applications, or services and stored on your device. We use cookies to provide you with a more personalised service and to help make our websites, applications, and services better for you. Cookies may also be small text files that are stored in your web browser that allow us or a third party to recognize you. These Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Cookies can be used to collect, store, and share bits of information, such as IP addresses, about your activities across websites, including on AYIO’s Website and Web Application. Cookies usually contain a cookie ID i.e., a unique identification feature that can be used to identify your device. They may store information such as your IP address or other identifier, and information about the content you view, allowing them to remember your preferences and settings. Depending on the kind of the cookie, different data is collected and processed. However, it’s not only cookies that can be used in this way. Functions performed by a cookie can be achieved by other means, too. This Policy on cookies, therefore, also applies to any similar technology that stores or accesses information on your device. This could include, for example, HTML5 local storage, local shared objects, beacons, pixels, and plug-ins. The single term “cookies” refers to cookies and any similar technologies. For further information about cookies, please visit about cookies

Cookies enable the Website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering these details whenever you visit the site or browse from one page to another. Cookies can either be “first-party” or “third-party.” First-party cookies refer to cookies that AYIO sets and uses directly. Third-party cookies refer to cookies set by third parties through our Website or via server cookies.

It is our policy to use cookies only with the consent of the users of our website, except where the use is strictly necessary for the operation of the website. The types of cookies used by us and our partners in connection with the Website can be classified into one of two categories: (i) Strictly Necessary Cookies and (ii) Statistics.

Cookies and tracking technologies on the AYIO Website

Our Website only uses cookies that are technically strictly necessary cookies and analytics cookies. We will never use Marketing Cookies, whether first-party or third-party cookies. Third-party cookies are restricted to statistics and analytics use cases only.

Our Website uses both session Cookies and persistent Cookies. Session cookies: Temporary cookies that identify and track users within our websites, applications, or services and are deleted when you close your browser or leave your session in the application or service. Persistent cookies: Remain on a device for a predetermined period of time, and the duration of which is specified in this Policy. These cookies persist after you have closed your browser.

We use the following types of Strictly Necessary Cookies. These are cookies that are needed for our websites, applications, or services to function properly.

• We use first-party cookies for the following essential purposes:

o Functionality: Optimising and improving access to the Website whilst enabling the identification of a visitor across various subdomains

o Security: Preventing fraud and detecting nonhuman (bot) traffic, including authentication and secure logins

o Cookie consent: Remembering your cookie consent preferences and sharing such cookie consents across subdomains to improve user experience

o Analysis: Traffic scheduling and network distribution

• Third-party necessary cookies are set by our partners:

o These cookies are strictly necessary to operate our Websites and cannot be declined. Some of these cookies have a maximum duration of 24 months

We use Statistic analytics and performance cookies to analyse how you use the Website. This helps us to:

• See which pages you view most often

• Analyse which region you are visiting the Website from

• Observe how you interact with the content

• Measure any errors that occur

• Test different design ideas

Data collected when you use our Website

Processed data

When you contact us via a contact form, via email or phone, we process the personal data you communicate to us, e.g., your name, your email address and your request. The data will be stored in a AYIO repository. The data marked as mandatory has to be provided in order to action your request. Refusal to provide certain information may result in AYIO being unable to action your request.

Purposes of data processing

We use your data in order to process and respond to your request.

Legal basis

We process data to take steps to fulfil your request, as it relates to our business activity.

Retention period

We store your data as long as it is necessary to fulfil the purposes mentioned above. Should the business activity referred to above result in the conclusion of a contract or other business relationship to which you are party, your personal data may be stored as necessary according to that contract.

You have control

When you first visit our website, you will be shown a banner in which you can choose whether you want to accept or reject cookies, except for cookies that are technically essential.

If you wish, you can also use your web browser settings to specify how your device should handle cookies. On some devices, you can control this via the device settings. Please note that if you choose not to receive Cookies, the full functionality of the website may no longer be available. Every browser and device are different, so you should check the settings menu of your browser or device to see how you can change your settings and Cookie preferences. Information on how to manage cookie settings in specific browsers can be found on the websites of the providers of the various web browsers (Chrome, Firefox, Internet Explorer, Safari, etc).

It is important to understand that if you have previously given your consent for the use of third-party Cookies, you will not be able to disable them through our cookie management system. If you wish to withdraw your consent to optional cookies (including third-party cookies) or do not want certain types of cookies, you will need to delete your cookies using your internet browser settings. Most browsers allow you to manage how cookies are set and used as you are browsing and to clear cookies and browsing data.

DNT is a concept that has been promoted by regulatory agencies, such as the US Federal Trade Commission (FTC), for the internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites by using browser settings. You can visit your browser settings to adjust these settings. At the current time, this Website is not programmed to recognise Do Not Track signals, so the Site will not react differently if we receive such signals from your browser. We may not comply with Do Not Track settings on your browser.

Changes to this Cookie Policy

We may change this Policy from time to time. When we post changes to this Policy, we will revise the “Last Updated” date at the top of this Policy. If we make any material changes in the way we collect, use, and/or share information using these technologies, we will notify you by prominently posting notice of the changes in places where you use the Website. We recommend that you check this page from time to time to inform yourself of any changes in this Policy.

Contact Us

If you have any questions or comments about this Policy, email legalcompliance@ayio.org